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What is Virgin Media Play?
Virgin Media Play is a free online On Demand service which lets you watch your favourite shows from Virgin Media Television (Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four) live or on demand.
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How can I use Virgin Media Play?
The new version of Virgin Media Play is our easiest to use yet and there's never been as many ways to watch your favourite shows.
You can view Virgin Media Play content on your desktop computer, laptop, Android or iOS devices, Virgin Media or Sky platforms and on NOW TV.
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Which programmes are available to watch on Virgin Media Play?
Virgin Media Play provides you with a wide range of programming to catch up on based on the Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four broadcast schedule. We currently offer over 90% of broadcast programming for catch up as well as a selection of On Demand boxsets.
Please note that some programmes are subject to rights restrictions and while we endeavour to make all of our shows available on Virgin Media Play, not all are available and most are only available to view within the Republic of Ireland.
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How long are shows available to view on Virgin Media Play for?
Most of our programmes are available to view for 30 days after broadcast, but some content may only be available for 7 days after broadcast due to rights restrictions.
The amount of time a show has left on Virgin Media Play is displayed next to the video.
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When will a show be available to view on Virgin Media Play?
The majority of our shows are available immediately after broadcast.
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Can I watch Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four live?
Yes, you can watch Virgin Media One, Virgin Media Two, Virgin Media Three and Virgin Media Four live via our desktop and Android and iOS apps. Due to rights restrictions, some shows may not be available to stream, but you can see a full schedule of available shows here.
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Do I need to register for a Virgin Media Play account?
No, you do not need to register to use Virgin Media Play.
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Why does Virgin Media Television show ads on Virgin Media Play?
As Ireland's leading commercial broadcaster, Virgin Media Television is required to serve advertising to its viewers in order to fund our programming. Just like on TV, Virgin Media Play includes advertisements before and in the natural ad breaks of our programmes.
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I am in the Republic of Ireland, but Virgin Media Play tells me a programme is blocked in my location, what can I do?
If you're in the Republic of Ireland and you see a message saying you are not, it means Virgin Media Play is recognising your IP address (the numerical label applied to every device accessing the internet) as being from outside the Republic of Ireland.
This may be happening for a number of reasons - your computer may be on a foreign-based network, your internet connection could be being routed overseas, or it could just be a network error.
We recommend contacting your Internet Service Provider and asking if your IP address is registered in the Republic of Ireland.
If your ISP confirms your IP address as within the Republic of Ireland and you are still seeing the geo-blocked message, please get in touch with us at PlaySupport@virginmedia.ie.
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A video is not playing for me, what can I do?
If you are experiencing issues trying to watch a video, please ensure you have updated to the latest version of your internet browser or mobile operating system and have the latest version of the Virgin Media Play app installed.
If you are viewing on a desktop computer, please update to the latest version of Adobe Flash Player - you can check if you're fully up to date here. [https://get.adobe.com/flashplayer/]
Additionally, if you have ad blocking software installed in your browser, please disable in order to watch the video. For more details see - How do I manage ad blockers?
If you are experiencing any other video-related playback issue, please send us an email to PlaySupport@virginmedia.ie.
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I'm seeing an error message, what can I do?
Please email PlaySupport@virginmedia.ie and give as much information as you can about the problem you're having. If you can tell us the type of device, the show you were trying to watch and the operating system version your device is running it will help us track the problem down and fix it faster.
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I cannot find the video I'm looking for, what can I do?
If you cannot find the programme you are looking for through the search bar, the A-Z list or the By Day schedule section, it may not be available to view on Virgin Media Player.
The programme may have been broadcast over 30 days ago, or we may not have online rights to show it on Virgin Media Play.
If you have a query about the availability of a programme, please contact PlaySupport@virginmedia.ie.
If you are trying to catch up from outside of Ireland it's likely that the show that you can't find is only available in Ireland.
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There's no sound coming from my iPhone/iPad - what should I do?
Sometimes you may not be able to hear sound from a Virgin Media Play video if your iPad or iPhone is set to mute. The mute button is located on the side of your iPad, if you deactivate this, you should be able to hear Virgin Media Play videos again. Alternatively, your iPad could be muted within the device's control centre, which you can access by swiping up from the bottom of the screen. If you're still having trouble with the sound on your device, please email PlaySupport@virginmedia.ie and we'll get back to you as soon as we can.
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Are there subtitles available on Virgin Media Play?
Subtitles are available on Virgin Media Play
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How do I manage ad blockers?
You may experience playback issues on videos if you have ad blocking software installed in your browser.
Please disable the ad blocking software within your internet browser and reload the page in order to view the video content.
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How can I advertise on Virgin Media Play?
Please get in touch with our Digital Sales team at sales@virginmedia.ie.
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How do I get in touch with you?
If you are having difficulty using Virgin Media Play and your issue is not among those dealt with above, please send an email to PlaySupport@virginmedia.ie and we'll get back to you as soon as possible.